Is migration from Liquid Web really free?

Yes. Our team moves your site off Liquid Web for you at no cost. We handle the files, the database, and the DNS, and we check that everything works before you go live. There is no per-site migration fee.

How fast can I reach a real person?

Our promise is human support in under five minutes. You reach a real person, by message or phone, not a bot or a scripted upsell.

What does UpperLevel cost compared to Liquid Web?

UpperLevel keeps pricing simple, with NVMe speed, free SSL, daily backups, and security included rather than billed as add-ons or usage overages. The price you sign up at is the real price, not an introductory offer that jumps at renewal.

Can you move my email and domain too?

If your mailboxes live with Liquid Web we copy them across with your site. Your domain can stay registered wherever it is now: we simply update the DNS records (or, if you prefer, walk you through pointing the nameservers), so there is no risky registrar transfer required just to change hosts.

Do you handle WooCommerce stores and custom builds?

Yes. WooCommerce stores, membership sites, multilingual setups, page-builder sites, and heavily customized themes are everyday work for our migration team, and store cutovers are scheduled deliberately so orders are not lost in the switch.

What if UpperLevel is not the right fit?

You are covered by our 45-day money-back guarantee. If hosting with us is not right for you, tell us within 45 days and we refund you.

Switch from Liquid Web

The UpperLevel alternative to Liquid Web

If you left Liquid Web because support got slow and outsourced after the 2023 buyout, or because the premium price and contract lock-in stopped making sense for your site, UpperLevel gives you a real human in under 5 minutes, free hands-on migration, and honest, no-bait-and-switch pricing, backed by a team that has been doing this since 2016 with 111 perfect 5.0-star reviews.

Get Started See how the move works

We move you off Liquid Web for free. You do not lift a finger, and there is nothing to figure out.

111 5.0-star reviews
Since 2016
Human support in under five minutes

UpperLevel Hosting at a glance

Founded: 2016
Headquarters: United States
Support: <5 min response · 24/7/365 · Level 3 experts
Storage: NVMe SSD
Backups: Daily · 30-day retention (managed) · 15-day (shared)
Malware removal: Unlimited, included
Pricing: Shared from $11/mo · managed WordPress from $24/mo, billed annually · no bait-and-switch pricing
Guarantee: 45-day money-back guarantee
Uptime: 99.9% uptime
Reviews: 111 five-star reviews across Google, Trustpilot, HostAdvice, G2

The Liquid Web problem

Why people leave Liquid Web

Liquid Web is a premium managed and cloud host (VPS, dedicated, and managed WordPress or WooCommerce via its Nexcess brand), a business-tier host rather than a budget shared host. These are the reasons customers tell us they are looking for something better.

Support quality has visibly declined since the 2023 buyout. The once-praised Heroic Support now draws complaints of longer waits, more outsourced or offshore agents, and tickets bouncing between staff for hours on simple issues.

High absolute cost for small businesses. Premium VPS, dedicated, and managed tiers (tens to hundreds of dollars a month) are overkill and pricey for a small site or store, and headline discounts assume an annual prepay.

Mid-contract price increases with a lock-in catch. Customers have reported about 12 percent increase emails where keeping the old rate meant agreeing to a 12-month contract.

Inconsistent performance for the price. Independent tests have measured elevated server response times (around 859ms in one review) despite the premium positioning.

Complexity for non-technical owners. The dashboard and managed-server controls are aimed at developers and agencies and are clunky for beginners, with some managed-server changes still requiring a support ticket.

The real cost

What Liquid Web actually costs

How Liquid Web prices it

Liquid Web is positioned at the premium and business end rather than as a cheap shared host. Managed WordPress (delivered via Nexcess) starts around $5 to $6/mo on coupon/annual entry pricing, with production-ready Spark tiers commonly around $19/mo and up to about $24/mo on higher tiers. VPS plans run from roughly $5/mo at entry up to about $196/mo for the top CPU-optimized config (Windows available on the larger tiers). Managed dedicated servers range from roughly $88/mo at entry to $600 or more per month for high-end configurations (performance tiers commonly start near $149/mo). Headline figures are typically annual-commitment or coupon-driven (promos like 77 percent off VPS or 33 percent off Nexcess WordPress), so the advertised monthly price often assumes a year paid up front.

The pricing catch

Unlike most budget hosts, Liquid Web does NOT generally run a steep intro-to-renewal jump. Multiple sources and its own pricing pages show the signup rate and the renewal rate matching on VPS and dedicated plans (Renews: $29.00/mo at the same rate, what you see is what you get). The defensible pricing friction is different: Liquid Web has sent mid-contract price-increase notices (a documented about 12 percent increase), and the offer to lock the current price required monthly payers to commit to a 12-month annual contract. So the catch is contract lock-in and absolute cost, not a hidden renewal-doubling.

Pricing details are sourced from public, dated references and are reviewed before publishing. Figures change, so confirm current rates on Liquid Web’s own site.

And what we cost

UpperLevel pricing, with nothing hidden

Managed WordPress hosting in three flat tiers, billed annually. The price you sign up at is the real price: no intro teaser, no usage meter, and no add-on checklist at checkout. If pricing ever changes, existing customers get 30 days’ notice first.

Starter

$24/mo

For one WordPress site that needs to be fast, secure, and fully managed.

Business

$36/mo

For a growing business running a couple of sites that cannot afford downtime.

Pro

$48/mo

For freelancers and small agencies managing up to three client sites.

Every tier includes the migration off Liquid Web, NVMe storage, free SSL, daily backups, malware removal, and the 45-day guarantee. There are no setup fees, no metered visitor counts, and no surcharge to keep your SSL certificate renewing.

Head to head

UpperLevel vs Liquid Web

The same things customers leave Liquid Web over are the things we built UpperLevel to do well.

With UpperLevel

Free hands-on migration. Our team moves your whole site for you, with no per-site fee and no plugin that stalls at 3 percent.
Human support in under five minutes. A real person, by message or phone, not a bot loop or a scripted upsell.
No bait-and-switch pricing. The price you sign up at is the real price, not an intro teaser that doubles in year two.
Everything included. NVMe speed, free SSL, daily backups, and security come standard, not as paid add-ons.
A 45-day money-back guarantee, backed by 111 verified 5.0-star reviews since 2016.

Staying on Liquid Web

Support quality has visibly declined since the 2023 buyout. The once-praised Heroic Support now draws complaints of longer waits, more outsourced or offshore agents, and tickets bouncing between staff for hours on simple issues.
High absolute cost for small businesses. Premium VPS, dedicated, and managed tiers (tens to hundreds of dollars a month) are overkill and pricey for a small site or store, and headline discounts assume an annual prepay.
Mid-contract price increases with a lock-in catch. Customers have reported about 12 percent increase emails where keeping the old rate meant agreeing to a 12-month contract.
Inconsistent performance for the price. Independent tests have measured elevated server response times (around 859ms in one review) despite the premium positioning.
Complexity for non-technical owners. The dashboard and managed-server controls are aimed at developers and agencies and are clunky for beginners, with some managed-server changes still requiring a support ticket.

Free white-glove migration

We move you off Liquid Web for free

Our team handles the whole move from Liquid Web: files, database, email where it applies, and DNS. No downtime, no per-site fee, and nothing for you to figure out. And if a question comes up mid-move, a real person answers in under five minutes.

Moves are scheduled around your timezone and traffic patterns. Overnight cutovers and weekend launches are normal requests here, not special favors.

Get Started Talk to a real person

Want the play-by-play first? Read the step-by-step Liquid Web migration guide

The proof

111 verified 5.0-star reviews

Since 2016, businesses across every industry have rated UpperLevel a perfect 5.0 out of 5. Read every one on the verified profiles.

111 5.0-star reviews
Since 2016
Human support in under five minutes

Questions

Switching from Liquid Web, answered

Is migration from Liquid Web really free?: Yes. Our team moves your site off Liquid Web for you at no cost. We handle the files, the database, and the DNS, and we check that everything works before you go live. There is no per-site migration fee.
How fast can I reach a real person?: Our promise is human support in under five minutes. You reach a real person, by message or phone, not a bot or a scripted upsell.
What does UpperLevel cost compared to Liquid Web?: UpperLevel keeps pricing simple, with NVMe speed, free SSL, daily backups, and security included rather than billed as add-ons or usage overages. The price you sign up at is the real price, not an introductory offer that jumps at renewal.
Can you move my email and domain too?: If your mailboxes live with Liquid Web we copy them across with your site. Your domain can stay registered wherever it is now: we simply update the DNS records (or, if you prefer, walk you through pointing the nameservers), so there is no risky registrar transfer required just to change hosts.
Do you handle WooCommerce stores and custom builds?: Yes. WooCommerce stores, membership sites, multilingual setups, page-builder sites, and heavily customized themes are everyday work for our migration team, and store cutovers are scheduled deliberately so orders are not lost in the switch.
What if UpperLevel is not the right fit?: You are covered by our 45-day money-back guarantee. If hosting with us is not right for you, tell us within 45 days and we refund you.

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Sources & references

Where the Liquid Web details come from

Every pricing, renewal, and support claim above traces to independently published reviews, consumer-complaint registries, or Liquid Web’s own pricing pages and documentation, all reviewed before publishing:

Ready to leave Liquid Web?

Free migration, human support in under five minutes, and a 45-day money-back guarantee. No teaser rates, no bait-and-switch pricing.

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