Is migration from SiteGround really free?

Yes. Our team moves your site off SiteGround for you at no cost. We handle the files, the database, and the DNS, and we check that everything works before you go live. There is no per-site migration fee.

How fast can I reach a real person?

Our promise is human support in under five minutes. You reach a real person, by message or phone, not a bot or a scripted upsell.

Will my price jump at renewal like it did on SiteGround?

We do not play the teaser game. The price you sign up at is the real price, not an introductory rate designed to spike in year two. If pricing ever changes, existing customers get 30 days’ notice first.

Can you move my email and domain too?

If your mailboxes live with SiteGround we copy them across with your site. Your domain can stay registered wherever it is now: we simply update the DNS records (or, if you prefer, walk you through pointing the nameservers), so there is no risky registrar transfer required just to change hosts.

Do you handle WooCommerce stores and custom builds?

Yes. WooCommerce stores, membership sites, multilingual setups, page-builder sites, and heavily customized themes are everyday work for our migration team, and store cutovers are scheduled deliberately so orders are not lost in the switch.

What if UpperLevel is not the right fit?

You are covered by our 45-day money-back guarantee. If hosting with us is not right for you, tell us within 45 days and we refund you.

Switch from SiteGround

The UpperLevel alternative to SiteGround

If you are leaving SiteGround because your renewal tripled or your site keeps hitting CPU and resource limits, UpperLevel offers free migration, transparent no-bait-and-switch pricing, and sub-5-minute human support from a host operating since 2016 with 111 verified 5.0-star reviews.

Get Started See how the move works

We move you off SiteGround for free. You do not lift a finger, and there is nothing to figure out.

111 5.0-star reviews
Since 2016
Human support in under five minutes

UpperLevel Hosting at a glance

Founded: 2016
Headquarters: United States
Support: <5 min response · 24/7/365 · Level 3 experts
Storage: NVMe SSD
Backups: Daily · 30-day retention (managed) · 15-day (shared)
Malware removal: Unlimited, included
Pricing: Shared from $11/mo · managed WordPress from $24/mo, billed annually · no bait-and-switch pricing
Guarantee: 45-day money-back guarantee
Uptime: 99.9% uptime
Reviews: 111 five-star reviews across Google, Trustpilot, HostAdvice, G2

The SiteGround problem

Why people leave SiteGround

SiteGround is a premium managed WordPress / shared host. These are the reasons customers tell us they are looking for something better.

Severe renewal price shock. Intro rates jump roughly 5.6x to 6x at renewal (StartUp about $2.99 to $17.99/mo, GoGeek to $44.99/mo), confirmed by SiteGround’s own pricing KB.

CPU and resource-limit enforcement on shared plans. Sites can be throttled or taken offline for the rest of the billing month when CPU or inode limits are exceeded, with support steering customers toward pricier upgrades or cloud plans.

Per-plan traffic and storage caps that push growing sites onto higher tiers (StartUp about 10k visits/mo, GrowBig about 100k, GoGeek about 400k).

Auto-renewal and billing-friction complaints. Customers report being auto-renewed or upgraded or re-enrolled after attempting to cancel, plus PayPal setup requiring a support ticket.

Periodic support-quality dips and slower response under load, reported alongside otherwise-strong WordPress tooling.

The real cost

What SiteGround actually costs

How SiteGround prices it

SiteGround shared hosting (2025-2026) uses three tiers on a 12-month term: StartUp (about $2.99/mo intro), GrowBig (about $4.99/mo intro), and GoGeek (about $7.99/mo intro). The lowest promotional rates require a 12-month commitment. Signing up for 2- or 3-year terms actually raises the promo rate. Plans carry soft monthly-visit guidance (StartUp about 10k, GrowBig about 100k, GoGeek about 400k) and CPU and inode resource limits enforced on the shared platform. Cloud hosting starts around $100/mo and is widely flagged as poor value versus competitors.

What happens at renewal

Promotional pricing applies only to the first billing term, then renews at SiteGround’s full published regular rates. Per SiteGround’s own KB, 12-month regular rates are $17.99/mo (StartUp), $29.99/mo (GrowBig), and $44.99/mo (GoGeek), roughly a 460 to 500 percent jump from intro pricing (about $2.99 to $17.99 on StartUp, about 6x). 24-month renewals are modestly lower ($14.99 / $24.99 / $39.99). This intro-to-renewal gap is the single most-cited SiteGround complaint across review sites, Reddit, and consumer-complaint forums.

Pricing details are sourced from public, dated references and are reviewed before publishing. Figures change, so confirm current rates on SiteGround’s own site.

And what we cost

UpperLevel pricing, with nothing hidden

Managed WordPress hosting in three flat tiers, billed annually. The price you sign up at is the real price: no intro teaser, no usage meter, and no add-on checklist at checkout. If pricing ever changes, existing customers get 30 days’ notice first.

Starter

$24/mo

For one WordPress site that needs to be fast, secure, and fully managed.

Business

$36/mo

For a growing business running a couple of sites that cannot afford downtime.

Pro

$48/mo

For freelancers and small agencies managing up to three client sites.

Every tier includes the migration off SiteGround, NVMe storage, free SSL, daily backups, malware removal, and the 45-day guarantee. There are no setup fees, no metered visitor counts, and no surcharge to keep your SSL certificate renewing.

Head to head

UpperLevel vs SiteGround

The same things customers leave SiteGround over are the things we built UpperLevel to do well.

With UpperLevel

Free hands-on migration. Our team moves your whole site for you, with no per-site fee and no plugin that stalls at 3 percent.
Human support in under five minutes. A real person, by message or phone, not a bot loop or a scripted upsell.
No bait-and-switch pricing. The price you sign up at is the real price, not an intro teaser that doubles in year two.
Everything included. NVMe speed, free SSL, daily backups, and security come standard, not as paid add-ons.
A 45-day money-back guarantee, backed by 111 verified 5.0-star reviews since 2016.

Staying on SiteGround

Severe renewal price shock. Intro rates jump roughly 5.6x to 6x at renewal (StartUp about $2.99 to $17.99/mo, GoGeek to $44.99/mo), confirmed by SiteGround’s own pricing KB.
CPU and resource-limit enforcement on shared plans. Sites can be throttled or taken offline for the rest of the billing month when CPU or inode limits are exceeded, with support steering customers toward pricier upgrades or cloud plans.
Per-plan traffic and storage caps that push growing sites onto higher tiers (StartUp about 10k visits/mo, GrowBig about 100k, GoGeek about 400k).
Auto-renewal and billing-friction complaints. Customers report being auto-renewed or upgraded or re-enrolled after attempting to cancel, plus PayPal setup requiring a support ticket.
Periodic support-quality dips and slower response under load, reported alongside otherwise-strong WordPress tooling.

Free white-glove migration

We move you off SiteGround for free

Our team handles the whole move from SiteGround: files, database, email where it applies, and DNS. No downtime, no per-site fee, and nothing for you to figure out. And if a question comes up mid-move, a real person answers in under five minutes.

Moves are scheduled around your timezone and traffic patterns. Overnight cutovers and weekend launches are normal requests here, not special favors.

Get Started Talk to a real person

Want the play-by-play first? Read the step-by-step SiteGround migration guide

The proof

111 verified 5.0-star reviews

Since 2016, businesses across every industry have rated UpperLevel a perfect 5.0 out of 5. Read every one on the verified profiles.

111 5.0-star reviews
Since 2016
Human support in under five minutes

Questions

Switching from SiteGround, answered

Is migration from SiteGround really free?: Yes. Our team moves your site off SiteGround for you at no cost. We handle the files, the database, and the DNS, and we check that everything works before you go live. There is no per-site migration fee.
How fast can I reach a real person?: Our promise is human support in under five minutes. You reach a real person, by message or phone, not a bot or a scripted upsell.
Will my price jump at renewal like it did on SiteGround?: We do not play the teaser game. The price you sign up at is the real price, not an introductory rate designed to spike in year two. If pricing ever changes, existing customers get 30 days’ notice first.
Can you move my email and domain too?: If your mailboxes live with SiteGround we copy them across with your site. Your domain can stay registered wherever it is now: we simply update the DNS records (or, if you prefer, walk you through pointing the nameservers), so there is no risky registrar transfer required just to change hosts.
Do you handle WooCommerce stores and custom builds?: Yes. WooCommerce stores, membership sites, multilingual setups, page-builder sites, and heavily customized themes are everyday work for our migration team, and store cutovers are scheduled deliberately so orders are not lost in the switch.
What if UpperLevel is not the right fit?: You are covered by our 45-day money-back guarantee. If hosting with us is not right for you, tell us within 45 days and we refund you.

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Sources & references

Where the SiteGround details come from

Every pricing, renewal, and support claim above traces to independently published reviews, consumer-complaint registries, or SiteGround’s own pricing pages and documentation, all reviewed before publishing:

Ready to leave SiteGround?

Free migration, human support in under five minutes, and a 45-day money-back guarantee. No teaser rates, no bait-and-switch pricing.

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