- How much does Hacked Site Repair cost?
- For WordPress sites on our shared (non-managed) hosting plans, Hacked Site Repair is a one-time $150. It goes beyond the automatic malware scanning and removal included with shared plans: we rebuild WordPress, plugins and theme from fresh copies, remove planted files and hidden database code, remove logins that are not the owner's, change every password, and keep all of your content. Managed WordPress hosting includes unlimited malware removal, including hacked site repair.
- Is malware removal included with shared hosting?
- Yes. Shared hosting plans include automatic malware scanning and removal: our servers check your site every day and remove common malware on their own. If your site is hacked and needs a full rebuild, Hacked Site Repair is a one-time $150.
- Will I lose my content during a repair?
- No. Hacked Site Repair keeps all of your content. We replace the WordPress software, plugins and theme with fresh copies and remove the malicious code around your content.
- Is malware removal included with managed WordPress hosting?
- Yes. Managed WordPress hosting includes unlimited malware removal, including hacked site repair. If your site is ever hacked, our team cleans it fully, as often as needed, at no charge. Managed plans also include daily backups, malware scanning, free SSL and a WordPress firewall. See the managed WordPress hosting page for plan details.
- How will I know if my site has been hacked?
- If you host with UpperLevel, we tell you when a security check of our server finds that your site has been compromised. Managed WordPress sites also get malware scanning, and shared plans include automatic malware scanning and removal.
- Do you offer penetration testing?
- Yes. UpperLevel Insights offers penetration testing and security assessments, and testing begins only after we have your written authorization. Contact us to discuss what you need.
- Will you test my site without asking?
- No. Penetration testing and security assessments always require the owner's written authorization.
- Who is UpperLevel Insights?
- UpperLevel Insights LLC is a growing cybersecurity company based in Boca Raton, Florida, and it owns UpperLevel Hosting. Its first focus is protecting the websites of UpperLevel's hosting clients.